Refund & Returns Policy for Zenro
Effective Date: December 11, 2024
At Zenro, we want you to be fully satisfied with your purchase. If for any reason you’re not completely happy with your order, our Refund & Returns Policy is designed to provide you with a fair and easy process. Please read the following terms carefully before returning a product.
1. Return Eligibility
You may return most products within 30 days of receiving your order. To be eligible for a return:
- The product must be unused, in its original condition, and in the original packaging.
- The item must be accompanied by a proof of purchase (receipt or order confirmation).
- Personalized or custom-made items are non-returnable unless defective.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at info@zenro.site within 30 days of receiving your product to request a return authorization.
- Provide your order number, product details, and the reason for the return.
- Once we approve your return, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
3. Return Shipping
The cost of return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to return your items to ensure that they are returned safely.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for your refund to appear in your account, depending on your payment provider.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@zenro.site. We will arrange for a replacement or a full refund, including return shipping costs.
6. Exchange Policy
If you would like to exchange an item, please follow the return process outlined above and place a new order for the replacement item. We do not process direct exchanges.
7. Final Sale Items
Certain items are marked as final sale and are not eligible for returns or refunds. These items are clearly indicated as such on our website.
8. Changes to This Policy
We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be reflected on this page with the updated “Effective Date.” We encourage you to review this policy regularly for any updates.
9. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Zenro
Street: 922 Cherry Dr, Geneseo, Illinois
Phone: (309) 944-6991
Email: info@zenro.site
Website: www.zenro.site