Sales Policy for Zenro
Effective Date: December 11, 2024
Introduction
At Zenro, we are committed to providing the highest quality products and a seamless shopping experience. This Sales Policy outlines the terms and conditions that govern the sale of products through our website, www.zenro.site. By making a purchase from Zenro, you agree to comply with these terms and conditions. Please read this policy carefully before completing your order.
Product Availability
We work diligently to ensure that all products listed on our website are available for purchase. However, due to fluctuating stock levels, some items may be temporarily out of stock. In such cases, we will notify you via email or phone. You will be given the option to backorder the item, choose an alternative, or request a refund.
Order Process
To place an order, simply browse our website and add the products to your cart. After reviewing your order, proceed to checkout, where you will be required to enter shipping details and payment information. Once your payment is processed, you will receive an order confirmation email, and your items will be shipped within the estimated processing time.
Payment Terms
We accept a variety of payment methods, including credit and debit cards, PayPal, and other popular payment systems. All transactions are processed securely. Please ensure that all payment details entered are accurate. Payments will be processed in full at the time of order.
Pricing
All prices displayed on our website are in U.S. Dollars and are subject to change without notice. Taxes, shipping, and handling charges will be added to the total cost during checkout. We reserve the right to correct any pricing errors on the site and may cancel or refuse an order based on incorrect pricing.
Shipping and Delivery
We offer multiple shipping options to suit your needs. Shipping fees will be calculated based on the delivery address and the size/weight of your order. Delivery times vary depending on your location and the chosen shipping method. We will provide tracking information once your order has shipped.
Order Cancellations
Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible, as orders are processed immediately for faster delivery. If you wish to cancel your order, please contact us at info@zenro.site as soon as possible.
Returns and Exchanges
We accept returns and exchanges for most products, subject to certain conditions. Please refer to our Refund and Returns Policy for detailed information on the process and eligibility for returns or exchanges.
Customer Support
If you have any questions or issues regarding your order, please contact our customer service team at info@zenro.site. We are committed to resolving any concerns promptly and ensuring your satisfaction with our products and services.